Unable to instal or uninstal programs - Computer Support Forums

BillyJ · 03-04-2009, 06:27 PM

Trying to instal Norton Security I encountered the message "ANOTHER PROGRAM IS BEING INSTALLED. PLEASE WAIT UNTIL THAT INSTALLATION IS COMPLETE AND THEN TRY INSTALLING THIS SOFTWARE AGAIN." This same message appears when attempting to Uninstal programs. The pc is a Dell Inspiron 1520 using Windows Vista Home Premium
Please Help!

**BeeCeeBee** · 03-04-2009, 06:42 PM

I assume that you are not trying to install 2 programs at the same time. How long has this been happening?

If you are trying to install Norton does that mean that you are running without any AV program at all or is this a switch. If there is none for how long has it been that way?

**Match** · 03-04-2009, 06:43 PM

Hi Billy

Quote:

"ANOTHER PROGRAM IS BEING INSTALLED. PLEASE WAIT UNTIL THAT INSTALLATION IS COMPLETE AND THEN TRY INSTALLING THIS SOFTWARE AGAIN."

Silly question but has to be asked to make sure, but is there, and have you tried rebooting to make sure, and have you checked in your task manager to see what's going on.

Failing that what AV are you using?

How long has this been happening for?

BillyJ · 03-04-2009, 07:55 PM

Hi
This problem came to light when the security ran out, and I had to Instal new. I find that the message appears whatever I try to instal or uninstall. I don't know how long the problem has existed, the laptop is not used very often, my desktop is my main pc. I have tried everything I can with my limited knowledge. Nothing else is running on the laptop as far as I can ascertain.
BillyJ

**Match** · 03-04-2009, 08:26 PM

Quote:

This problem came to light when the security ran out, and I had to Install new

Right then I think this is the clue can you tell us what security you had and how you (tried to) uninstall it.

and could you tell us what version of Norton Security you are trying to install?

**Tootech** · 03-04-2009, 09:19 PM

Have a look in Task Manager for anything .msi running - they tend to be installers.

If you find any, let us know what they are.

What was the old security suite - was it McAfee.

Also, I've had this problem before on Dell's, albeit on XP, from uninstalling other bundled software. From memory it was either Sonic DVD software or Paintshop software, I can't remember which.

Have you uninstalled any of the bundled packages?

BillyJ · 04-04-2009, 12:01 PM

Hi
I have checked task manager and nothing appears to be running. Mcafee security was installed, it was current but the expiry date was approaching. I managed to uninstall that, it was a different process.
I have Norton 360 installed on my desktop. It is licensed for 3 pc's so I tried to instal it on my laptop. I have tried to uninstall a Nokia bundle but I find I can't install or uninstall anything.
Many thanks for the replies
BillyJ

03-04-2009, 06:27 PM	#1 (permalink)
BillyJ Status: Free PC Help New Member Join Date: Apr 2009 Posts: 3 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	Unable to instal or uninstal programs Trying to instal Norton Security I encountered the message "ANOTHER PROGRAM IS BEING INSTALLED. PLEASE WAIT UNTIL THAT INSTALLATION IS COMPLETE AND THEN TRY INSTALLING THIS SOFTWARE AGAIN." This same message appears when attempting to Uninstal programs. The pc is a Dell Inspiron 1520 using Windows Vista Home Premium Please Help!

03-04-2009, 06:42 PM	#2 (permalink)
BeeCeeBee Status: Free PC Help Long Term Member Join Date: Oct 2008 Posts: 1,707 Operating System: Windows 7 PC Experience: More and more each day I'm here	I assume that you are not trying to install 2 programs at the same time. How long has this been happening? If you are trying to install Norton does that mean that you are running without any AV program at all or is this a switch. If there is none for how long has it been that way? __________________ " If liberty means anything at all, it means the right to tell people what they do not want to hear. " George Orwell

03-04-2009, 07:55 PM	#4 (permalink)
BillyJ Status: Free PC Help New Member Join Date: Apr 2009 Posts: 3 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	Thanks for the prompt replies Hi This problem came to light when the security ran out, and I had to Instal new. I find that the message appears whatever I try to instal or uninstall. I don't know how long the problem has existed, the laptop is not used very often, my desktop is my main pc. I have tried everything I can with my limited knowledge. Nothing else is running on the laptop as far as I can ascertain. BillyJ

03-04-2009, 09:19 PM	#6 (permalink)
Tootech Status: Free PC Help Tech Member Join Date: Oct 2008 Location: Elsham, Lincolnshire Posts: 1,615 Operating System: Win 7, Snow Leopard, Ubuntu PC Experience: Tinker, tinker, learn.......	Have a look in Task Manager for anything .msi running - they tend to be installers. If you find any, let us know what they are. What was the old security suite - was it McAfee. Also, I've had this problem before on Dell's, albeit on XP, from uninstalling other bundled software. From memory it was either Sonic DVD software or Paintshop software, I can't remember which. Have you uninstalled any of the bundled packages? __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.

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04-04-2009, 12:01 PM	#7 (permalink)
BillyJ Status: Free PC Help New Member Join Date: Apr 2009 Posts: 3 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	Hi I have checked task manager and nothing appears to be running. Mcafee security was installed, it was current but the expiry date was approaching. I managed to uninstall that, it was a different process. I have Norton 360 installed on my desktop. It is licensed for 3 pc's so I tried to instal it on my laptop. I have tried to uninstall a Nokia bundle but I find I can't install or uninstall anything. Many thanks for the replies BillyJ