PC shuts down when a disc is inserted. - Page 3 - Computer Support Forums

09-07-2009, 11:19 AM

Consider reading this Dunnsdale.

https://supportapj.dell.com/support/...d/insthwrp.htm

Ignore the initial wording and start from Step 3 in the section Installing the Hardware.

If you have any confusion over anything let us know immediately.

Dunnsdale · 09-07-2009, 03:23 PM

Quote:

Originally Posted by Wolfeymole

Consider reading this Dunnsdale.

https://supportapj.dell.com/support/...d/insthwrp.htm

Ignore the initial wording and start from Step 3 in the section Installing the Hardware.

If you have any confusion over anything let us know immediately.

Thanks Wolfey.....Ok I've I've worked out how to remove the drives,unplugged and reconnected the cables.Are we heading towards me replacing the data cable?

09-07-2009, 03:31 PM

Do you still encounter the same problems when dropping a disk in?

If so it may be the ribbon cable that's had it or the drive, if you do still have problems obtain a new cable first, it's cheaper.

If you still have the same issue replace the drive.

Dunnsdale · 09-07-2009, 03:44 PM

Quote:

Originally Posted by Wolfeymole

Do you still encounter the same problems when dropping a disk in?

If so it may be the ribbon cable that's had it or the drive, if you do still have problems obtain a new cable first, it's cheaper.

If you still have the same issue replace the drive.

Yep still got the same problem with the disk.Where can I get a new cable from?

09-07-2009, 03:52 PM

Any computer shop or even PC World for that matter, I just don't like their tech side.

Dunnsdale · 09-07-2009, 03:57 PM

Quote:

Originally Posted by Wolfeymole

Any computer shop or even PC World for that matter, I just don't like their tech side.

Thanks Wolfey....Whats the correct name for the cable.Do they all have master and slave written on them?

09-07-2009, 04:07 PM

Have a look at this, print it off and take it in and they'll know exactly what you want.

Startech Ultra ATA/66/100/133 IDE Cable 0.5m - Ebuyer

The Blue end goes in the board, the Black end goes in the drive jumpered as Master and the White end goes in the drive jumpered as Slave.

Dunnsdale · 09-07-2009, 05:06 PM

Quote:

Originally Posted by Wolfeymole

Have a look at this, print it off and take it in and they'll know exactly what you want.

Startech Ultra ATA/66/100/133 IDE Cable 0.5m - Ebuyer

The Blue end goes in the board, the Black end goes in the drive jumpered as Master and the White end goes in the drive jumpered as Slave.

Many thanks Wolfey......I'll order one online and let you know how I get on.

09-07-2009, 05:08 PM

Please do Dunnsy because at £2.80 you can't go wrong.

Also what you have to bear in mind is that with a bit of nerve you have managed to save a fortune over taking it into a shop to have it fitted, the bill for it could have topped £50 or more.

Dunnsdale · 09-07-2009, 07:09 PM

I'll wait to see if it works before I start celebrating guys.....meanwhile I think I'll treat myself by changing my PC Experience status back to Beginner from PC Illiterate! ;-)

Dunnsdale · 17-07-2009, 11:07 AM

Ok guys I've changed the cable and the problem still persists.I guess I need to change the drive next?

17-07-2009, 11:22 AM

Looks like it unfortunately.

Dunnsdale · 17-07-2009, 12:24 PM

Quote:

Originally Posted by Wolfeymole

Looks like it unfortunately.

Ok Wolfey....no problem.Thanks to the coaching from you guys I feel perfectly capable of doing that now.Is there a way I can find the spec of my current dvd rom drive without physically taking it out again and should I be thinking about upgrading that spec now that I have to replace it?

Many thanks.

17-07-2009, 03:37 PM

Go into Device Manager and click the + next to the DVD/CD-ROM to open it.

This should give us a rough idea of what make the drive is.

Consider this picture of mine where the drive is a TSST (Toshiba Samsung Storage Technology) drive.

Dunnsdale · 17-07-2009, 06:11 PM

_NEC DVD_RW ND-4550A
HL-DT-ST DVD-ROM GDR8164B

I'd actually listed this information earlier but didn't realize it.

17-07-2009, 06:50 PM

Looking back to the beginning of this entire thread I just hope the board is not faulty.

You could acquire an off the shelf DVDRW drive and hopefully all should be ok and they are cheap enough.

If that does not solve the issue then the board is at fault and that screws everything up because then you would have to get a new operating system disk.

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09-07-2009, 11:19 AM	#41 (permalink)
Wolfeymole Status: Guest Posts: n/a	Consider reading this Dunnsdale. https://supportapj.dell.com/support/...d/insthwrp.htm Ignore the initial wording and start from Step 3 in the section Installing the Hardware. If you have any confusion over anything let us know immediately.

09-07-2009, 03:31 PM	#43 (permalink)
Wolfeymole Status: Guest Posts: n/a	Do you still encounter the same problems when dropping a disk in? If so it may be the ribbon cable that's had it or the drive, if you do still have problems obtain a new cable first, it's cheaper. If you still have the same issue replace the drive.

09-07-2009, 03:52 PM	#45 (permalink)
Wolfeymole Status: Guest Posts: n/a	Any computer shop or even PC World for that matter, I just don't like their tech side.

09-07-2009, 04:07 PM	#47 (permalink)
Wolfeymole Status: Guest Posts: n/a	Have a look at this, print it off and take it in and they'll know exactly what you want. Startech Ultra ATA/66/100/133 IDE Cable 0.5m - Ebuyer The Blue end goes in the board, the Black end goes in the drive jumpered as Master and the White end goes in the drive jumpered as Slave.

09-07-2009, 05:08 PM	#49 (permalink)
Wolfeymole Status: Guest Posts: n/a	Please do Dunnsy because at £2.80 you can't go wrong. Also what you have to bear in mind is that with a bit of nerve you have managed to save a fortune over taking it into a shop to have it fitted, the bill for it could have topped £50 or more.

09-07-2009, 07:09 PM	#50 (permalink)
Dunnsdale Status: Free PC Help Member Join Date: Jul 2008 Location: Amersham Posts: 58 Operating System: Windows XP - Home Edition PC Experience: Beginner	I'll wait to see if it works before I start celebrating guys.....meanwhile I think I'll treat myself by changing my PC Experience status back to Beginner from PC Illiterate! ;-)

17-07-2009, 11:07 AM	#51 (permalink)
Dunnsdale Status: Free PC Help Member Join Date: Jul 2008 Location: Amersham Posts: 58 Operating System: Windows XP - Home Edition PC Experience: Beginner	Ok guys I've changed the cable and the problem still persists.I guess I need to change the drive next?

17-07-2009, 11:22 AM	#52 (permalink)
Wolfeymole Status: Guest Posts: n/a	Looks like it unfortunately.

17-07-2009, 06:11 PM	#55 (permalink)
Dunnsdale Status: Free PC Help Member Join Date: Jul 2008 Location: Amersham Posts: 58 Operating System: Windows XP - Home Edition PC Experience: Beginner	_NEC DVD_RW ND-4550A HL-DT-ST DVD-ROM GDR8164B I'd actually listed this information earlier but didn't realize it.

17-07-2009, 06:50 PM	#56 (permalink)
Wolfeymole Status: Guest Posts: n/a	Looking back to the beginning of this entire thread I just hope the board is not faulty. You could acquire an off the shelf DVDRW drive and hopefully all should be ok and they are cheap enough. If that does not solve the issue then the board is at fault and that screws everything up because then you would have to get a new operating system disk.