sound problem - Computer Support Forums

mcgillivray28 · 23-09-2009, 11:47 PM

Hi, for the last few months my compaq presario c504eu with windows vista has been giving me problems when i play music on you tube and spotify, it only happens randomly with certain songs. what happens is the laptop makes a strange thud noise which sounds like heavy house music like a drrrrrr drrrrrr drrrrrrr drrrrr, then the laptop crashes.

any help much appreciated

**snow** · 24-09-2009, 01:03 AM

Hi mcgillivary28, welcome to Free PC Help

A few questions to start off:

Are you certain that this sound is coming from the speakers, and not from inside the case of the laptop?

Does anything else happen when it crashes, like windows freezing up?

Does this only ever happen during audio playback?

mcgillivray28 · 30-09-2009, 09:36 PM

Hi, the sound seems to be from the speakers but cant be 100% sure.
Windows does freeze while the sound is happening, what used to happen was the laptop completely crashed and a kernel error came up, and i would have to completely reboot windows again from scratch losing all my files etc, when the sound happens now i just hold my finger down on the power off button and i can restart windows normally, but since i have updated all my drivers, icreased my RAM and added regcure, things seem to be a bit bette,r but the sound still happens just when i play music or videos. the sound driver i have now is conexant high definition audio.

Regards
steven

**Plastic Nev** · 30-09-2009, 10:02 PM

Hi Steven, when you say you had to do a complete reboot, do you mean a complete reinstall of Windows, the operating system? Is that why you lost files and data?
Aso, you say you used Regcure, Please don't use it again, most of these so called registry cleaners, can without real expert knowledge, remove or damage vital system files and we don't normally recommend their use for that reason.

mcgillivray28 · 02-10-2009, 12:26 AM

Hi, yes had to re-install windows, it happened about 10 times over few months. i think its a sound problem but im not sure if its just my laptop specifically or its a problem known to have happened ever. mayb i need a better sound card and my one isn't up to scratch?

Regards
Steven

**Plastic Nev** · 02-10-2009, 06:40 PM

Hi Steven, being a laptop, the sound system is not a separate card, but part of the main mother board.

Unfortunately, because you have reinstalled the operating system, it is beginning to look like a hardware fault. it could be nothing more than a poor connection somewhere as there are plenty of things plugged into sockets or onto pins on the mother board, and it could just be one of these worked loose.

It would mean taking the laptop to bits though to re-seat those connections, and laptops are fiddly things at best, with some makes being a real pain and only to be done by an expert.

I can only say, if you feel confident to open it up and have a look, OK, but if there is the slightest doubt, then take it to be looked at by a qualified repair technician.

If you do decide to open it up, remove the battery and connection to the charger first, and take precautions against static.

Nev.

mcgillivray28 · 04-10-2009, 03:23 PM

Thanks for the help, i agree i think it could be hardware problem. not sur what i will do yet.

Thanks for the help
StevenM

23-09-2009, 11:47 PM	#1 (permalink)
mcgillivray28 Status: Free PC Help New Member Join Date: Sep 2009 Posts: 4 Operating System: Windows Vista - Home Premium PC Experience: Beginner	sound problem Hi, for the last few months my compaq presario c504eu with windows vista has been giving me problems when i play music on you tube and spotify, it only happens randomly with certain songs. what happens is the laptop makes a strange thud noise which sounds like heavy house music like a drrrrrr drrrrrr drrrrrrr drrrrr, then the laptop crashes. any help much appreciated

24-09-2009, 01:03 AM	#2 (permalink)
snow Status: Super Moderator Join Date: Jul 2009 Location: Up North Posts: 300 Operating System: Vista, XP, Ubuntu PC Experience: A Fair Bit	Hi mcgillivary28, welcome to Free PC Help A few questions to start off: Are you certain that this sound is coming from the speakers, and not from inside the case of the laptop? Does anything else happen when it crashes, like windows freezing up? Does this only ever happen during audio playback? __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Antec 900 Case \| Intel Q9550 @ 2.83GHz with Scythe Infinity cooling (Passive) \| 8Gb Corsair DHX CAS4 RAM \| ATI PowerColour HD 4870 512Mb OC

30-09-2009, 10:02 PM	#4 (permalink)
Plastic Nev Status: Super Moderator Join Date: Oct 2008 Location: Lancashire Posts: 1,737 Operating System: Windows XP plus Windows 7 Pro PC Experience: Sounds and music man	Hi Steven, when you say you had to do a complete reboot, do you mean a complete reinstall of Windows, the operating system? Is that why you lost files and data? Aso, you say you used Regcure, Please don't use it again, most of these so called registry cleaners, can without real expert knowledge, remove or damage vital system files and we don't normally recommend their use for that reason. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. ---------------------------------------------------------------------- God gave us the bad bits to test us. Then gave us beer to help. I installed Windows!! Should I install curtains as well? Why the fuss over Windows 7? I have three at the front and four at the back of my house all the time.

02-10-2009, 06:40 PM	#6 (permalink)
Plastic Nev Status: Super Moderator Join Date: Oct 2008 Location: Lancashire Posts: 1,737 Operating System: Windows XP plus Windows 7 Pro PC Experience: Sounds and music man	Hi Steven, being a laptop, the sound system is not a separate card, but part of the main mother board. Unfortunately, because you have reinstalled the operating system, it is beginning to look like a hardware fault. it could be nothing more than a poor connection somewhere as there are plenty of things plugged into sockets or onto pins on the mother board, and it could just be one of these worked loose. It would mean taking the laptop to bits though to re-seat those connections, and laptops are fiddly things at best, with some makes being a real pain and only to be done by an expert. I can only say, if you feel confident to open it up and have a look, OK, but if there is the slightest doubt, then take it to be looked at by a qualified repair technician. If you do decide to open it up, remove the battery and connection to the charger first, and take precautions against static. Nev. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. ---------------------------------------------------------------------- God gave us the bad bits to test us. Then gave us beer to help. I installed Windows!! Should I install curtains as well? Why the fuss over Windows 7? I have three at the front and four at the back of my house all the time.

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30-09-2009, 09:36 PM	#3 (permalink)
mcgillivray28 Status: Free PC Help New Member Join Date: Sep 2009 Posts: 4 Operating System: Windows Vista - Home Premium PC Experience: Beginner	Hi, the sound seems to be from the speakers but cant be 100% sure. Windows does freeze while the sound is happening, what used to happen was the laptop completely crashed and a kernel error came up, and i would have to completely reboot windows again from scratch losing all my files etc, when the sound happens now i just hold my finger down on the power off button and i can restart windows normally, but since i have updated all my drivers, icreased my RAM and added regcure, things seem to be a bit bette,r but the sound still happens just when i play music or videos. the sound driver i have now is conexant high definition audio. Regards steven

02-10-2009, 12:26 AM	#5 (permalink)
mcgillivray28 Status: Free PC Help New Member Join Date: Sep 2009 Posts: 4 Operating System: Windows Vista - Home Premium PC Experience: Beginner	Hi, yes had to re-install windows, it happened about 10 times over few months. i think its a sound problem but im not sure if its just my laptop specifically or its a problem known to have happened ever. mayb i need a better sound card and my one isn't up to scratch? Regards Steven

04-10-2009, 03:23 PM	#7 (permalink)
mcgillivray28 Status: Free PC Help New Member Join Date: Sep 2009 Posts: 4 Operating System: Windows Vista - Home Premium PC Experience: Beginner	Thanks for the help, i agree i think it could be hardware problem. not sur what i will do yet. Thanks for the help StevenM