Lost Sound - Computer Support Forums

Abilouise · 11-07-2009, 06:03 PM

Hi,

After lending my Laptop to a friend the Avrack symbol has disappeared from my desktop and I have no sound. I have tried to restore but I can't find it. How do i reinstall it and get my sound back?
I have no tv at the moment as I am in the middle of moving house so the laptop is my only entertainment please help I am going quietly crazy!!

Thanks

**Plastic Nev** · 11-07-2009, 06:21 PM

Hi Abilouise and welcome.
First thing to try is a system restore back to a time previous to when you lent the machine out to your friend.

If that can't be done or doesn't work, can you have a look in device management and look for sound video and game controllers. click on the expansion + to see the list, are there any yellow ! marks or red X next to anything?

To get to device management click start, then run, and type in the box devmgmt and click OK.
Nev.

**KenB** · 11-07-2009, 06:34 PM

Avrack ....
Is this a media player of sorts ....comes bundled with Realtek software for their Sound Cards ?

What is the make and exact model number of your laptop ?

Start > Run ....type in ...devmgmt.msc.....hit OK
What is listed next to Sound Video Game ..... if you click on the +

EDIT
You beat me to it Nev

Abilouise · 11-07-2009, 06:36 PM

Hi Nev,

I tried system restore several times but it hasn't worked. I also just tried the device management thing you suggested but I got the message "windows cannot locate devmgmt' . Looking on the control panel sounds and audio devices it days I have no audio device. What do i do now?

Abilouise

Abilouise · 11-07-2009, 06:41 PM

My laptop is a Fujitsu siemens Amilo Pro, not sure about the Avrack/Realtek thing as a guy from my old work put it on my computer and now I have left and can't get hold of him.
Sorry I am not very helpful

**Plastic Nev** · 11-07-2009, 06:42 PM

Hi again Abilouise,
Try a copy and paste of this into the run box -- devmgmt.msc

Did you include the ".msc" last time?

Nev.

**KenB** · 11-07-2009, 07:03 PM

Hi,

If needed your sound card drivers are available here:
Downloads - Support - Fujitsu

You will need to select the group > family > product in order to d/l the specific driver.

Abilouise · 11-07-2009, 07:06 PM

Nev,

Multimedia audio controller
Network controller
PCI simple communications controller

These all have a yellow ! next to them. What does this mean

Abilouise

11-07-2009, 07:11 PM

It means "your mate" could have caused serious issues, however follow the link provided by Ken in post 7.

**Plastic Nev** · 11-07-2009, 09:55 PM

Yes, Do have a look at the link in Kens post, any problem in deciding what you need from there, let us know.
Nev.

11-07-2009, 06:03 PM	#1 (permalink)
Abilouise Status: Free PC Help New Member Join Date: Jul 2009 Posts: 5 Operating System: Windows XP - Home Edition PC Experience: Some Experience	Lost Sound Hi, After lending my Laptop to a friend the Avrack symbol has disappeared from my desktop and I have no sound. I have tried to restore but I can't find it. How do i reinstall it and get my sound back? I have no tv at the moment as I am in the middle of moving house so the laptop is my only entertainment please help I am going quietly crazy!! Thanks

11-07-2009, 06:21 PM	#2 (permalink)
Plastic Nev Status: Super Moderator Join Date: Oct 2008 Location: Lancashire Posts: 1,737 Operating System: Windows XP plus Windows 7 Pro PC Experience: Sounds and music man	Hi Abilouise and welcome. First thing to try is a system restore back to a time previous to when you lent the machine out to your friend. If that can't be done or doesn't work, can you have a look in device management and look for sound video and game controllers. click on the expansion + to see the list, are there any yellow ! marks or red X next to anything? To get to device management click start, then run, and type in the box devmgmt and click OK. Nev. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. ---------------------------------------------------------------------- God gave us the bad bits to test us. Then gave us beer to help. I installed Windows!! Should I install curtains as well? Why the fuss over Windows 7? I have three at the front and four at the back of my house all the time.

11-07-2009, 06:36 PM	#4 (permalink)
Abilouise Status: Free PC Help New Member Join Date: Jul 2009 Posts: 5 Operating System: Windows XP - Home Edition PC Experience: Some Experience	lost sound Hi Nev, I tried system restore several times but it hasn't worked. I also just tried the device management thing you suggested but I got the message "windows cannot locate devmgmt' . Looking on the control panel sounds and audio devices it days I have no audio device. What do i do now? Abilouise

11-07-2009, 06:42 PM	#6 (permalink)
Plastic Nev Status: Super Moderator Join Date: Oct 2008 Location: Lancashire Posts: 1,737 Operating System: Windows XP plus Windows 7 Pro PC Experience: Sounds and music man	Hi again Abilouise, Try a copy and paste of this into the run box -- devmgmt.msc Did you include the ".msc" last time? Nev. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. ---------------------------------------------------------------------- God gave us the bad bits to test us. Then gave us beer to help. I installed Windows!! Should I install curtains as well? Why the fuss over Windows 7? I have three at the front and four at the back of my house all the time.

11-07-2009, 09:55 PM	#10 (permalink)
Plastic Nev Status: Super Moderator Join Date: Oct 2008 Location: Lancashire Posts: 1,737 Operating System: Windows XP plus Windows 7 Pro PC Experience: Sounds and music man	Yes, Do have a look at the link in Kens post, any problem in deciding what you need from there, let us know. Nev. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. ---------------------------------------------------------------------- God gave us the bad bits to test us. Then gave us beer to help. I installed Windows!! Should I install curtains as well? Why the fuss over Windows 7? I have three at the front and four at the back of my house all the time.

11-07-2009, 06:34 PM	#3 (permalink)
KenB Status: Free PC Help Long Term Member Join Date: Oct 2008 Posts: 265 Operating System: Windows 98 /XP Home + Pro/Vista PC Experience: Learning all the Time	Avrack .... Is this a media player of sorts ....comes bundled with Realtek software for their Sound Cards ? What is the make and exact model number of your laptop ? Start > Run ....type in ...devmgmt.msc.....hit OK What is listed next to Sound Video Game ..... if you click on the + EDIT You beat me to it Nev

11-07-2009, 06:41 PM	#5 (permalink)
Abilouise Status: Free PC Help New Member Join Date: Jul 2009 Posts: 5 Operating System: Windows XP - Home Edition PC Experience: Some Experience	My laptop is a Fujitsu siemens Amilo Pro, not sure about the Avrack/Realtek thing as a guy from my old work put it on my computer and now I have left and can't get hold of him. Sorry I am not very helpful

11-07-2009, 07:03 PM	#7 (permalink)
KenB Status: Free PC Help Long Term Member Join Date: Oct 2008 Posts: 265 Operating System: Windows 98 /XP Home + Pro/Vista PC Experience: Learning all the Time	Hi, If needed your sound card drivers are available here: Downloads - Support - Fujitsu You will need to select the group > family > product in order to d/l the specific driver.

11-07-2009, 07:06 PM	#8 (permalink)
Abilouise Status: Free PC Help New Member Join Date: Jul 2009 Posts: 5 Operating System: Windows XP - Home Edition PC Experience: Some Experience	Nev, Multimedia audio controller Network controller PCI simple communications controller These all have a yellow ! next to them. What does this mean Abilouise

11-07-2009, 07:11 PM	#9 (permalink)
Wolfeymole Status: Guest Posts: n/a	It means "your mate" could have caused serious issues, however follow the link provided by Ken in post 7.

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