Samsung R20 laptop - sloooowwwww - Page 5 - Computer Support Forums

Dalo Harkin · 15-08-2008, 08:34 AM

Do you have the windows firewall turned off?

**Goku** · 15-08-2008, 08:36 AM

Please disable the Firewall. We need your system specifications to provide you with the appropriate instructions.

-- Goku

zism · 15-08-2008, 06:02 PM

disabled windows firewall and it let me in! however I accidentally clicked to scan network and that was taking forever. I stopped scan hoping to restart for this computer only but it wont let me view this option! I ahve shut down and restarted and it still says network scan is in progress. sorry I dont know what to do

**Goku** · 15-08-2008, 06:13 PM

Are you saying that you accidentally clicked the Network tab in System Spec and now it is giving you the error message? If it is so, then I am sorry to say but you are having a lot of fishy problems. It would be easier and much more time saving to perform a complete reinstall.

To do so, you might find the following article useful.

How to Downgrade Windows Vista to XP

I don't normally recommend this solution but the problems you are facing are very severe. It would be more sensible to perform a complete reinstall.

Sorry I couldn't be of more help. Let us know if you want to choose that path.

-- Goku

**Seth** · 15-08-2008, 06:18 PM

Well wev'e got over 80 points and are going nowhere fast, and I see no point in seeing the system specs, as the computer runs fine in Safe Mode.

zism,

Do you have a Vista DVD, and do you have your important information backed up?

Reason I ask is, I think you should do a clean install of Vista, which is very easy to do.

zism · 15-08-2008, 06:18 PM

no I am not getting an error message it is just trying to scan an entire network

**Seth** · 15-08-2008, 06:22 PM

I just reserached the R20. It should have come with a recovery DVD, or you can start the recovery right from within Windows:

This R20 came with Windows Vista Home Premium. A version of the R20 with XP Pro has also been introduced. The software supplied with the R20 has been listed above. “Bloatware” is limited compared with some brands and the main constituent is the Microsoft Office 2007 trial. A trial version of McAfee Security Center is also provided. A few comments on the less common software are given below:

CyberLink DVD Suite which contains PowerDVD 7
Samsung Play AVStation which is a multi-media video / music / photo viewing package
Samsung AV Station Now which is started using the small button next to the on button but seems to end up in Vista (the XP version is a separate system)
Samsung Recovery Solution II: This creates system restore points on a hidden partition on the hard disk. It appears to include some useful features, such as selectively restoring the operating system.

zism · 15-08-2008, 06:24 PM

have just deleted spiceworks and it asked why I was deleting it and it looks like it doesnt support vista - it says "We support XP Pro and Windows Server 2003"

the laptop did not come with a DVD or CD,vista was pre installed

**Goku** · 16-08-2008, 04:14 AM

Hello Zism. With all the problems you have been having, I would recommend you to downgrade to XP. From the reference of this post, I understand that you still have your XP discs.

Vista is very demanding on resources and doesn't seem to run adequately on your system. Just let us know if you want to continue to XP or not.

-- Goku

zism · 16-08-2008, 08:02 AM

sounds like I might be best to downgrade! will I need to back everything up to do this?

**Goku** · 16-08-2008, 08:15 AM

If you have any important files to backup, then please back them up on external media like flash drives or CD / DVDs. As for your softwares, make a list so that you can download them later at your convenience.

After you have done the above, just downgrade to Windows XP and you will hopefully have less or no problems.

Report back when you are done. Good Luck.

-- Goku

**Seth** · 16-08-2008, 03:58 PM

The R20 has a dual core with 1 GB, so I'm unclear as to the purpose of downgrading to XP. Especially since the laptop has a Vista recovery built in, and zism may have a big problem in trying to activate XP unless it is a retail copy.

**Goku** · 16-08-2008, 04:11 PM

Hello Seth. From reference of this log, I understand that Zism has 766 MB RAM. Correct me there if I am wrong.

Besides, I understand that Vista runs smoothly on a system with 1 GB RAM and therefore it is not worth upgrading a system simply to gain the Vista experience. Also, in accordance with Zism's this post, I understand that he is really desperate to get his system working and is ready to downgrade to XP if he has to.

As we have ruled out Malware problems, I think it is the Operating System. Of course, it might be hardware incompatibilities too so if thats the case, Dalo or you might want to guide him accordingly.

Please let us know if you have an alternate opinion on the problem.

-- Goku

**Seth** · 16-08-2008, 04:24 PM

The R20 review says it has 1GB, but I'll take your word for it

Still, if zism has an OEM copy of XP (likely), he won't be able to activate it. Then he's dead in the water unless he has a Vista DVD.

766MB will be fine for general computing, and I just think using the built in Vista recovery would be a safer bet in all aspects.

zism · 17-08-2008, 06:34 PM

okay now I am totally confused as to what to do!!

PS - I am a she!!

**Goku** · 18-08-2008, 04:02 AM

Sorry for the sex confusion, Zism.

If you have the licence key for your XP discs, then format Vista and go ahead with XP. As I said, it is not really worth the hassle to get Vista up and running. If you don't have the key to your XP discs or they are an OEM copy, then please let us know and we will look for alternate solutions.

This is because unregistered and OEM copies don't work on all computers and therefore may further increase your trouble. Hope that clears your confusion.

-- Goku

zism · 18-08-2008, 08:47 AM

I have the discs but sadly I have searched and cannot find the licence key for them

any other solution you may have would be great

Dalo Harkin · 18-08-2008, 08:48 AM

They should be under the laptop on a sticker.

**RandyL** · 18-08-2008, 11:45 AM

Pardon me but I think after 98 posts we need to rehash this again and rethink it.

1. First of all zism you were advised to uninstall your torrent programs and you have not done so.

2. It was suggested by Kelly and me that PCGuard (Radial Point Software) could be the issue and should be temporarily uninstalled and you have not done so.

3. You were asked if your XP disks were OEM or the full version of XP. You did not anser that question.

4. Either way it seems you do not have the key for XP. If it was the retail version it would be with the disks not on your Vista laptop which shipped with Vista.

5. Downgrading to XP on a machine that shipped with Vista is not a good idea anyway. The hardware you have may not have XP drivers.

6. Your system specs especially memory (RAM) is not good for Vista Home Premium. You need more. Upgrade your RAM or have a shop do it for you. It's not expensive.

7. Instead of trying to downgrade Vista to XP I suggest upgrading your RAM to what Vista needs.

8. After upgrading your RAM reinstall Vista if need be. This will cause all programs you installed to be gone. Your machine should then run fine.

9. Reinstall your programs one by one. Then you will find the issue if you have not already figured it out by following the top steps.

10. These steps should make it clear to everyone I hope.

zism · 18-08-2008, 07:39 PM

okay here you go

1. As far as I can see I have removed the torrent programs

2. Apologies I did temporarily remove PC Guard and did not notice an difference

3. XP discs are full version

4. the XP discs were seperate as were for old PC

6. my laptop was bought with vista pre installed abd the current system specs - are you saying this is not good enough for vista?

15-08-2008, 08:34 AM	#81 (permalink)
Dalo Harkin Status: Free PC Help Distinguished Member Join Date: May 2008 Location: Stockport near Manchester Posts: 3,855 Operating System: Windows Vista - Home Premium PC Experience: Elite PC Guru	Do you have the windows firewall turned off? __________________ Intel Q6600 @ 4Ghz (Watercooled) Asus P5K premium black pearl 4GB OCZ Reaper 8500 260GTX Join Free PC Help - Register here Donations are welcome - here PC Build We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.

15-08-2008, 06:18 PM	#85 (permalink)
Seth Status: Free PC Help Long Term Member Join Date: Dec 2007 Location: Canada Posts: 2,272 Operating System: Windows Vista - Home Premium PC Experience: Too much!	Well wev'e got over 80 points and are going nowhere fast, and I see no point in seeing the system specs, as the computer runs fine in Safe Mode. zism, Do you have a Vista DVD, and do you have your important information backed up? Reason I ask is, I think you should do a clean install of Vista, which is very easy to do. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here

15-08-2008, 06:22 PM	#87 (permalink)
Seth Status: Free PC Help Long Term Member Join Date: Dec 2007 Location: Canada Posts: 2,272 Operating System: Windows Vista - Home Premium PC Experience: Too much!	I just reserached the R20. It should have come with a recovery DVD, or you can start the recovery right from within Windows: This R20 came with Windows Vista Home Premium. A version of the R20 with XP Pro has also been introduced. The software supplied with the R20 has been listed above. “Bloatware” is limited compared with some brands and the main constituent is the Microsoft Office 2007 trial. A trial version of McAfee Security Center is also provided. A few comments on the less common software are given below: CyberLink DVD Suite which contains PowerDVD 7 Samsung Play AVStation which is a multi-media video / music / photo viewing package Samsung AV Station Now which is started using the small button next to the on button but seems to end up in Vista (the XP version is a separate system) Samsung Recovery Solution II: This creates system restore points on a hidden partition on the hard disk. It appears to include some useful features, such as selectively restoring the operating system. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here Last edited by Seth; 15-08-2008 at 06:25 PM..

15-08-2008, 06:24 PM	#88 (permalink)
zism Status: Free PC Help Member Join Date: Jun 2008 Posts: 49 Operating System: Windows Vista - Home Premium PC Experience: PC Illiterate	have just deleted spiceworks and it asked why I was deleting it and it looks like it doesnt support vista - it says "We support XP Pro and Windows Server 2003" the laptop did not come with a DVD or CD,vista was pre installed Last edited by zism; 15-08-2008 at 06:39 PM..

16-08-2008, 03:58 PM	#92 (permalink)
Seth Status: Free PC Help Long Term Member Join Date: Dec 2007 Location: Canada Posts: 2,272 Operating System: Windows Vista - Home Premium PC Experience: Too much!	The R20 has a dual core with 1 GB, so I'm unclear as to the purpose of downgrading to XP. Especially since the laptop has a Vista recovery built in, and zism may have a big problem in trying to activate XP unless it is a retail copy. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here

15-08-2008, 08:36 AM	#82 (permalink)
Goku Status: Super Moderator Join Date: Jun 2008 Location: India Posts: 1,571 Operating System: Windows XP - Professional PC Experience: Intermediate	Please disable the Firewall. We need your system specifications to provide you with the appropriate instructions. -- Goku

15-08-2008, 06:02 PM	#83 (permalink)
zism Status: Free PC Help Member Join Date: Jun 2008 Posts: 49 Operating System: Windows Vista - Home Premium PC Experience: PC Illiterate	disabled windows firewall and it let me in! however I accidentally clicked to scan network and that was taking forever. I stopped scan hoping to restart for this computer only but it wont let me view this option! I ahve shut down and restarted and it still says network scan is in progress. sorry I dont know what to do

15-08-2008, 06:13 PM	#84 (permalink)
Goku Status: Super Moderator Join Date: Jun 2008 Location: India Posts: 1,571 Operating System: Windows XP - Professional PC Experience: Intermediate	Are you saying that you accidentally clicked the Network tab in System Spec and now it is giving you the error message? If it is so, then I am sorry to say but you are having a lot of fishy problems. It would be easier and much more time saving to perform a complete reinstall. To do so, you might find the following article useful. How to Downgrade Windows Vista to XP I don't normally recommend this solution but the problems you are facing are very severe. It would be more sensible to perform a complete reinstall. Sorry I couldn't be of more help. Let us know if you want to choose that path. -- Goku

15-08-2008, 06:18 PM	#86 (permalink)
zism Status: Free PC Help Member Join Date: Jun 2008 Posts: 49 Operating System: Windows Vista - Home Premium PC Experience: PC Illiterate	no I am not getting an error message it is just trying to scan an entire network

16-08-2008, 04:14 AM	#89 (permalink)
Goku Status: Super Moderator Join Date: Jun 2008 Location: India Posts: 1,571 Operating System: Windows XP - Professional PC Experience: Intermediate	Hello Zism. With all the problems you have been having, I would recommend you to downgrade to XP. From the reference of this post, I understand that you still have your XP discs. Vista is very demanding on resources and doesn't seem to run adequately on your system. Just let us know if you want to continue to XP or not. -- Goku

16-08-2008, 08:02 AM	#90 (permalink)
zism Status: Free PC Help Member Join Date: Jun 2008 Posts: 49 Operating System: Windows Vista - Home Premium PC Experience: PC Illiterate	sounds like I might be best to downgrade! will I need to back everything up to do this?

16-08-2008, 08:15 AM	#91 (permalink)
Goku Status: Super Moderator Join Date: Jun 2008 Location: India Posts: 1,571 Operating System: Windows XP - Professional PC Experience: Intermediate	If you have any important files to backup, then please back them up on external media like flash drives or CD / DVDs. As for your softwares, make a list so that you can download them later at your convenience. After you have done the above, just downgrade to Windows XP and you will hopefully have less or no problems. Report back when you are done. Good Luck. -- Goku

16-08-2008, 04:11 PM	#93 (permalink)
Goku Status: Super Moderator Join Date: Jun 2008 Location: India Posts: 1,571 Operating System: Windows XP - Professional PC Experience: Intermediate	Hello Seth. From reference of this log, I understand that Zism has 766 MB RAM. Correct me there if I am wrong. Besides, I understand that Vista runs smoothly on a system with 1 GB RAM and therefore it is not worth upgrading a system simply to gain the Vista experience. Also, in accordance with Zism's this post, I understand that he is really desperate to get his system working and is ready to downgrade to XP if he has to. As we have ruled out Malware problems, I think it is the Operating System. Of course, it might be hardware incompatibilities too so if thats the case, Dalo or you might want to guide him accordingly. Please let us know if you have an alternate opinion on the problem. -- Goku

16-08-2008, 04:24 PM	#94 (permalink)
Seth Status: Free PC Help Long Term Member Join Date: Dec 2007 Location: Canada Posts: 2,272 Operating System: Windows Vista - Home Premium PC Experience: Too much!	The R20 review says it has 1GB, but I'll take your word for it Still, if zism has an OEM copy of XP (likely), he won't be able to activate it. Then he's dead in the water unless he has a Vista DVD. 766MB will be fine for general computing, and I just think using the built in Vista recovery would be a safer bet in all aspects. __________________ Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here

17-08-2008, 06:34 PM	#95 (permalink)
zism Status: Free PC Help Member Join Date: Jun 2008 Posts: 49 Operating System: Windows Vista - Home Premium PC Experience: PC Illiterate	okay now I am totally confused as to what to do!! PS - I am a she!!

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18-08-2008, 04:02 AM	#96 (permalink)
Goku Status: Super Moderator Join Date: Jun 2008 Location: India Posts: 1,571 Operating System: Windows XP - Professional PC Experience: Intermediate	Sorry for the sex confusion, Zism. If you have the licence key for your XP discs, then format Vista and go ahead with XP. As I said, it is not really worth the hassle to get Vista up and running. If you don't have the key to your XP discs or they are an OEM copy, then please let us know and we will look for alternate solutions. This is because unregistered and OEM copies don't work on all computers and therefore may further increase your trouble. Hope that clears your confusion. -- Goku

18-08-2008, 08:47 AM	#97 (permalink)
zism Status: Free PC Help Member Join Date: Jun 2008 Posts: 49 Operating System: Windows Vista - Home Premium PC Experience: PC Illiterate	I have the discs but sadly I have searched and cannot find the licence key for them any other solution you may have would be great

18-08-2008, 08:48 AM	#98 (permalink)
Dalo Harkin Status: Free PC Help Distinguished Member Join Date: May 2008 Location: Stockport near Manchester Posts: 3,855 Operating System: Windows Vista - Home Premium PC Experience: Elite PC Guru	They should be under the laptop on a sticker. __________________ Intel Q6600 @ 4Ghz (Watercooled) Asus P5K premium black pearl 4GB OCZ Reaper 8500 260GTX Join Free PC Help - Register here Donations are welcome - here PC Build We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.

18-08-2008, 11:45 AM	#99 (permalink)
RandyL Status: Administrator Join Date: Jan 2006 Location: USA, Nebraska Posts: 3,171 Operating System: Vista-Home Premium SP2-Windows 7 PC Experience: Very Experienced	Pardon me but I think after 98 posts we need to rehash this again and rethink it. 1. First of all zism you were advised to uninstall your torrent programs and you have not done so. 2. It was suggested by Kelly and me that PCGuard (Radial Point Software) could be the issue and should be temporarily uninstalled and you have not done so. 3. You were asked if your XP disks were OEM or the full version of XP. You did not anser that question. 4. Either way it seems you do not have the key for XP. If it was the retail version it would be with the disks not on your Vista laptop which shipped with Vista. 5. Downgrading to XP on a machine that shipped with Vista is not a good idea anyway. The hardware you have may not have XP drivers. 6. Your system specs especially memory (RAM) is not good for Vista Home Premium. You need more. Upgrade your RAM or have a shop do it for you. It's not expensive. 7. Instead of trying to downgrade Vista to XP I suggest upgrading your RAM to what Vista needs. 8. After upgrading your RAM reinstall Vista if need be. This will cause all programs you installed to be gone. Your machine should then run fine. 9. Reinstall your programs one by one. Then you will find the issue if you have not already figured it out by following the top steps. 10. These steps should make it clear to everyone I hope. __________________ We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here

18-08-2008, 07:39 PM	#100 (permalink)
zism Status: Free PC Help Member Join Date: Jun 2008 Posts: 49 Operating System: Windows Vista - Home Premium PC Experience: PC Illiterate	okay here you go 1. As far as I can see I have removed the torrent programs 2. Apologies I did temporarily remove PC Guard and did not notice an difference 3. XP discs are full version 4. the XP discs were seperate as were for old PC 6. my laptop was bought with vista pre installed abd the current system specs - are you saying this is not good enough for vista?