Laptop can't find internet on working network? - Page 2 - Computer Support & PC Help Forums

**Dalo Harkin** · 08-05-2008, 09:27 AM

That particular window was off a Vista machine - should be in the network settings somewhere - not used XP for a very long time - so bear with me and I will find the place in XP

**Kelly** · 08-05-2008, 10:55 AM

Try an ipconfig /flushdns.

If that doesn't work you might want to look at doing a winsock fix. I'm leaving for the day and can't help for another 8 hours or so. Hopefully someone else here will step in with the winsock fix.

Paper Moon · 08-05-2008, 03:58 PM

Thanks guys,

Dalo - I looked all over my network settings and didn't see anything remotely like that.. this SP1 has even less options than my regular SP3 desktop. I can't even find any firewall options or settings.

Kelly- I did the dnsflush but still no luck. I hope I'm not overlooking something simple.. The card appears to be working.. there's a light when you plug it in, and in the device manager it says it's working proper. Other than that I'm not sure what to look for as far as hardware malfunction.

I'm open to any and all ideas!

**Dalo Harkin** · 08-05-2008, 04:05 PM

You may have to go to the routers home page - some routers (Netgear I know use it) you have to enter the PC's MAC address in order to connect to the router.
It is a security feature.

**maynardvdm** · 08-05-2008, 04:08 PM

Hi.

Go to Control Panel and dubble-click Network Connections
Right-click on Local Area Connection and select Properties
You should see this (or similar):

Click on TCP/IP and click on properties and check that it is set to Automatic like this:

Paper Moon · 08-05-2008, 04:10 PM

maynardvdm - Thank you! Yes it's already set like that.

Dalo - I have a linksys router and there is a spot for a mac address (it's actually called Mac Adr. Clone) and gives me a few spaces to add a user defined WAN MAC address... but what should I put in that spot.. any linksys people out there know?

**Dalo Harkin** · 08-05-2008, 04:14 PM

Right is it to add a MAC address for another computer or is it for the Router itself. (THIS IS VERY IMPORTANT)
For the MAC address for a PC/Laptop open a command window (cmd.exe)
then type ipconfig/all and if you scroll to the very top it will say MAC address and will list it next to it.

Paper Moon · 08-05-2008, 04:24 PM

Thanks Dalo,

I'm not sure WHAT that space for the address is for, it just says Mac address clone. I know that when I had other computers hooked up to this router, I never had to use it. I have my mac address from ipconfig /all... should I try this?

**mike** · 08-05-2008, 04:51 PM

Mac Address clone is not what you need. I know what Dave is on about though about the Mac Address Control.

On some ISP's they use the Mac Address of the router to authenticate your service. When you change your router or PC you usually have to ring up your ISP and change inform them of your new address, thus this feature allows you to work around this and fool your ISP to think you actually havn't change hardware.

Anyway to summarize you shouldn't use this. See if there is a section called "Mac Address Access Control" or something similar...

Paper Moon · 08-05-2008, 05:06 PM

Thanks Mike,

I couldn't find anything else in the router that looks like what I need.. Gosh I'm so stumped... even plugging it directly into the modem didn't help... it's got to be something with this laptop... I wish I could talk to the people that owned it last!

**mike** · 08-05-2008, 05:32 PM

Hmm, other thought off the top of my head..

Have you checked if Windows Firewall enabled? If it is, try disabling it as that *might* cause the problem. For that fact, disable any firewall you have. I know you have uninstalled Norton but just check for anything else like Zone alarm etc.

How comfortable are you at reinstalling windows? Lol, joking..
Keep that as the last resort though :P

Paper Moon · 08-05-2008, 06:27 PM

Hi Mike -

The funny thing is, this is xp home running SP1 - I can't find windows firewall ANYWHERE.. it's not in the control panel, there is NO security icon, and I couldn't find it on search. This compaq has a fresh install of windows - (via the compaq restore disks.. not sure how good that is..) So I'm not sure what to do! I do have a Win home cd for my other desktop, but is it ok to load the same cd onto a different comp? Any advice would be great!

(Oh and sorry for the totally noob question but.. is remote assistance totally out because there's no internet?)

**maynardvdm** · 08-05-2008, 06:37 PM

Hi

When you right-click on the two computers icon in the bottom right hand corner (

),

Is there a option that says: Change Windows Firewall settings?

Or

Go to Control Panel again, dubble-click Network Connections

Right-click Local Area Connection and select Properties

then click on the Advanced tab and click on Settings in the Windows Firewall box

See here:

**danzil** · 08-05-2008, 06:41 PM

does your PC have a cd burner..
try downloading service pack 2 (dont believe sp3 will install if sp2 isnt already installed)and burning that to cd, install that on your laptop.
that will replace any corrupt files etc. and may fix any host issues, and config issues.

that may just help....service packs have cured numerous issue i have seen.
bt may not in your case but its worth a try,,, and if something should go wrong it can be uninstalled
regards
danzil

Paper Moon · 08-05-2008, 06:55 PM

Thanks Maynardvdm - I found something like that in network, there isn't a settings button where your's shows.. its actually on the bottom and all greyed out. However there is a check box for Internet Connection Firewall, and I have unchecked that... It gave me the typical warning about being protected, but still it hasn't loaded any websites....

Danzil that is a good idea..I will try that right now...

**danzil** · 08-05-2008, 07:00 PM

No probs paper moon.
let me know the outcome here is a fast link to download sp2

Download details: Windows XP Service Pack 2 for IT Professionals and Developers

ignore the for IT pro's bit
regards
danzil

Paper Moon · 08-05-2008, 07:31 PM

While this is copying over to my laptop, I noticed something else interesting. On the front of my linksys router are the green and orange lights. My desktop pic has a top flashing green, for link, a middle stagnant green for act, and a bottom orange for Diag? (whatever those mean!) The lights for the laptop only show the two green, for link and act.. the orange diag light is not showing... advice?

Edit: Both SP2 and SP3 that I wrote to a cd won't run or copy to the new laptop.. either copying it to desktop or running from the cd gives me an Invalid MS-DOS function... at this point I'm ready to just file a paypal claim for this thing.. they said everything was in working order. Any help?

**danzil** · 08-05-2008, 07:43 PM

what is the service packs 2 filename...does it end in msi/exe.rar.zip.
seems strange.
regards
danzil

Paper Moon · 08-05-2008, 07:48 PM

It says it ends in exe on the download, but the name is so long, when it got to the disk, it got cut off. I used that link you gave me, but it won't copy over as is. Should i just manually add .exe on the file on the cd?

Edit: Tried this and it didn't work.... man this is getting to me..

**Seth** · 08-06-2008, 04:23 AM

1) Try another browser such as firefox.

2) Reset IE7. If you have IE6, then install IE7 on the system and run the reset:

1.Open Internet Explorer 7. 2.Click Tools, and then click Internet Options. 3.Click the Advanced tab. 4.Under Reset Internet Explorer Settings, click Reset.

3) Run a winsock fix WinSock XP Fix download and review - fix XP internet connectivity from SnapFiles