[bgtips]

I Signed On To My Computer The Other Day To Find A Software Called Platte Media Had Installed Itself Onto My Computer And Is Asking Me To Pay £30 To Uninstall It Off. Tried To Delete It And It Just Keeps Coming Back Even After I Used Add/Remove Programmes And Removed It That Way It Still Came Back.

I Didnt Sign Anything To Do With This Service
Can You Help Me!!!!

[Wolfeymole]

Hello bgtips

Welcome to Free PC Help

Well we can certainly try to help you.

You obviously have some horrible malware on your machine so follow the instructions below and get back to us.

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

• Required Cleanup Steps
  1. Disable the Spybot Search & Destroy TEA TIMER if enabled
  2. Run a Temporary file and cache cleaner (ATF)
  3. Run 2 Anti-Malware scanners
  4. Run an Online Anti-Virus / Anti-Malware Scanner
  5. Clear out old System Restore points
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file

The reason to run multiple scanners is to ensure that no single scanner is missing something.
The time it takes will vary depending on your system and your internet connection speed.
Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.
The ESET online scan should take between 1 to 3 hours.
In most cases, these scans will suffice to clean and disinfect your computer.
Heavily infected systems or slower PCs can take much longer to scan and clean.

For best results print the following instructions and bookmark this Web page
To keep this guide printer-friendly, use your cursor to highlight the contents below.
From your browser select File - Print and in the printer dialog box under "Print range"
click the Selection choice to print out these instructions for removal of malware.

__________________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed)
  1. Run Spybot-S&D in Advanced Mode.
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
  3. On the left hand side, Click on Tools
  4. Then click on the Resident Icon in the List
  5. Uncheck "Resident TeaTimer" and OK any prompts.
  6. Restart your computer.

__________________________________________________

STEP 2

• Follow these instructions carefully.
• Download ATF-Cleaner from Snapfiles.com to remove un-needed temporary files from your computer that may contain malware.
• You can also download it from Majorgeeks.com
• When you run ATF-Cleaner, check the items as shown below for Main.
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
• NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
• Then click on "Empty Selected".

.

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from SUPERAntiSpyware.com
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
  • You do not have to send them your e-mail address, just click next.
  • You can leave the automated check for updates on.
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
  • DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
  • On the Top Left select the Scan your computer button.
  • Make sure there is a CHECK MARK on all Fixed Drives.
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.

__________________________________________________

STEP 4

• Install and run Malwarebytes' Anti-Malware from Malwarebytes - (direct download)
  • Accept all defaults for the installer
  • Allow the program to update the definitions
  • Click on the Quick Scan and click Next.
  • If any items are found allow it to clean them and then Reboot your computer.

__________________________________________________

STEP 5

• Run an online scan with ESET from Free Virus Scan: Use ESET's Online Antivirus Scanner
  • You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
  • If your computer is running Window's Vista, then you must first start Internet Explorer as an Administrator. To do so, right-click on the Internet Explorer icon in the Start Menu and select "Run as administrator" from the popup context menu.
  • Accept the terms and click "Start".
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
  • Click "Start" to begin the scan.
  • When completed restart your computer

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Free PC Help and tell us how the computer seems to be operating.
At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

If required this is the download link for TrendMicro™ HijackThis™
Unless instructed to by the Technician helping you then do not download this tool.

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.
Please follow the instructions here
How to turn off and turn on System Restore in Windows XP
How to turn off and turn on System Restore in Windows Vista

[Wolfeymole]

I strongly suggest that you use the malware removal tools suggested in my last post and you may also obtain a solution to this issue here.

The EasyPC Company UK Blog Archive Platte Media, AKA Platte Secure, AKA MBS

[Flair4it]

Also click on start go to run type msconfig

and click on the startup tab if you can see the file there or anything similar to it untick that box restart machine it should temp fix your problem until you can run a proper Malware / Spyware Scanner I recommend AVG Internet Security as an overall Internet Security Solution

[platte_victim]

Originally Posted by bgtips

I Signed On To My Computer The Other Day To Find A Software Called Platte Media Had Installed Itself Onto My Computer And Is Asking Me To Pay £30 To Uninstall It Off. Tried To Delete It And It Just Keeps Coming Back Even After I Used Add/Remove Programmes And Removed It That Way It Still Came Back.

I Didnt Sign Anything To Do With This Service
Can You Help Me!!!!

Hello, just do this (works for XP).

1 First of all open My Computer > C:\ > Windows > System32
2 Scroll down to PM_proc1…. (in alphabetical order).
3 Open ‘Task Manager’ by press Alt,Ctrl,Del in order at same time.
4 Click on the Processes tab at the top of the window
5 Find and ‘End process Tree’ the following two files PM_PROC1 & PM_PROC2 so they dissapear from task manager (some times you need to do this in safe mode)
6 Close task manager
7 Click Start, Run, and type regsvr32 -u pm_dll.dll
8 In the windows thats browsing c:\windows\system32 delete the files known as PM_PROC1 & PM_PROC2 along with any other file called PM_######
9 click Start, Run, and type in Regedit
10 Press F3 and type PM_PROC and click the find next button. When it finds a result delete it
11 repeat step 10 again until you find 0/zero results.
12 Close all screens, and delete the icon off the desktop.
13 Reboot.

Best Regards

[Wolfeymole]

Hi Platte Victim

I think you may have missed my response in post #3

Are you sorted out now?

[bess]

Originally Posted by Wolfeymole

I strongly suggest that you use the malware removal tools suggested in my last post and you may also obtain a solution to this issue here.

The EasyPC Company UK Blog Archive Platte Media, AKA Platte Secure, AKA MBS

Hi I to have been having trouble with Platte I have followed your instructions (I think) and hope I have deleted it from my pc. I am a novice at the PC business so dont know if I have done everything right. but fingers crossed.
Big thank you

[AdvancedSetup]

If the routine in POST #2 did not correct the issue then please let us know so that we can address it. It should be able to clean it up for you though.