Pc game intallation problem - Computer Support & PC Help Forums

felixm · 11-04-2008, 12:39 PM

I've just tried to install a copy of PES 2009, it installed but when i try a run the game execution is says the game isn't installed, very baffling. When i try to change installiation on the control panel it just uninstalls the game. I had a copy the other week and the same thing happened, so i assumed some one had already used the reg. key because there was no selofane on the box.

I've installed a few games from dvd roms and never had this problem.

Is there something simple i'm not doing?

**Dalo Harkin** · 11-04-2008, 02:14 PM

The keys are for online gaming -
As for it not working - are you logged on as an admin? - right click the exe file or the shortcut on the desktop and under properties it will say run as administrator - I have seen a few games do this recently and also make sure that you leave the disk in.
If all that does not work - you need to uninstall the game and make sure that all the remnants of it are gone and then reinstall

felixm · 11-04-2008, 02:18 PM

the reg key is also for initial installation for this particalur game.

i'll try the suggestions.

thx

**Dalo Harkin** · 11-04-2008, 02:25 PM

I wont go into it on here, but keys are specific for online games and they get tied with the account you set up -

Have you ever bought a game with a CD KEY on it and it never ask for it during installation, I have many that fall in that category - some games need the CD key to install the game - but once you enter this incorrectly it will say right away.

felixm · 11-04-2008, 10:11 PM

Dalo, tried your suggestions and no joy.

sent an email to Konami support,

felixm · 11-06-2008, 09:15 PM

a few people have mentioned copying the disc to the hard drive and then try and install, is there is a simple way to do this?

**Dalo Harkin** · 11-07-2008, 09:36 AM

No - there is not a simple way to do this, you need specific software and its not that cheap, I am afraid that I cannot tell you a software to use as it could be used for criminal/illegal activities.

Await Konami and see what they say - no joy come back and we will explore further.

felixm · 11-07-2008, 12:09 PM

yes, i know this is hmm....illegal, but i purchased the game legally.

Konami are taking there time getting back, i've already sent them 3 emails this week and heard nothing from them. Typical!!

**Dalo Harkin** · 11-07-2008, 12:29 PM

Quote:

Originally Posted by felixm

yes, i know this is hmm....illegal, but i purchased the game legally.

Konami are taking there time getting back, i've already sent them 3 emails this week and heard nothing from them. Typical!!

All I can suggest is that you check that you are logged on as an administrator, have no other tasks running when you install the game.
I know that some companies have limited the amount of times a serial number can be used (5 I think) and this may be one of them, how many times have you reinstalled?
I found this www.pesgaming.com/showthread.php?p=1350097 - 102k and it may be worth a look

KONAMI contact details
http://uk.games.konami-europe.com/
or
http://www.konami.com

felixm · 11-07-2008, 02:37 PM

i've posted a message on that pes forum.

I've installed a reinstalled about 10 times, with 2 different copies & reg keys. i ve had the same results everytime

cheers

**Dalo Harkin** · 11-07-2008, 03:08 PM

I am sorry that we cannot help further - but there are so many specific software issues and it comes down to the developers to release patches etc, that being said you can normally get past installing the game - does it try and connect to the internet to validate the key at all??
where are you buying the game from?? a big company like GAME or PLAY.COM or just a shop near you?
you could have expired the key if you have installed/uninstalled so many times and if thats the case you need to wait for Konami to come back to you

felixm · 11-07-2008, 03:54 PM

it doesn't get as far as any possible internet interaction, my pc specs are good enough on the settings panel.

i bought the game form Game.co.uk.

i know the game runs pretty bad online multiplayer, but i would just like to see for myself. ;(

cheers

felixm · 11-10-2008, 04:42 PM

would a problem with flash cause any issues trying to install a game?

**Dalo Harkin** · 11-10-2008, 04:54 PM

I doubt it - because if it needed flash it would have it on the disk to install

felixm · 11-11-2008, 05:31 PM

looked on the 'Problems and Solutions' page and found this text regarding. Can anyone understand this:
thx

PROBLEM
Program Compatability
PROBLEM SIGNATURE
Problem Event Name: PCA2
Problem Signature 01: autorun.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: Pro Evolution Soccer 2009 autorun
Problem Signature 04: Pro Evolution Soccer 2009
Problem Signature 05: Konami Digital Entertainment Co., Ltd.
Problem Signature 06: 100
Problem Signature 07: 1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem
ACIECC1.tmp
ACGECD2.tmp

**Dalo Harkin** · 11-11-2008, 05:49 PM

Does it suggest a fix of any kind -
that error is saying that the autorun is not working properly. You need to launch the game from inside the file via the .exe and see if that works
will be in C:/ program files/ PES2009 etc and there will be an exe file in there for the game to launch should have a pic on it - try that one

felixm · 11-11-2008, 06:05 PM

no, it says reported error, but no solution found. I'll try you advice, cheers bud. But i just checked the list of errors and most are stating:

Problem signature
Problem Event Name: PCA2
Problem Signature 01: pes2009.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: Pro Evolution Soccer 2009
Problem Signature 04: Pro Evolution Soccer 2009
Problem Signature 05: Konami Digital Entertainment Co., Ltd.
Problem Signature 06: 200
Problem Signature 07: -1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Extra information about the problem
Bucket ID: 355483909

felixm · 11-11-2008, 06:07 PM

Quote:

Originally Posted by felixm

no, it says reported error, but no solution found. I'll try you advice, cheers bud. But i just checked the list of errors and most are stating:

Problem signature
Problem Event Name: PCA2
Problem Signature 01: pes2009.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: Pro Evolution Soccer 2009
Problem Signature 04: Pro Evolution Soccer 2009
Problem Signature 05: Konami Digital Entertainment Co., Ltd.
Problem Signature 06: 200
Problem Signature 07: -1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Extra information about the problem
Bucket ID: 355483909

do you think it's same problem of auto run?

**Dalo Harkin** · 11-12-2008, 08:36 AM

Yes - it looks like there is a problem when you launch the game through the autolaunch off the CD - thats why if you use the .exe in the program file it may work!

felixm · 11-13-2008, 05:58 PM

i still haven't managed to install correctly. I tried the advice. I contacted Hp and their advice was create a new user account and run it from that, no joy. Though Konami have finally got back to me, they needed more information so another email is due.. Someone mentioned they used a registry cleaner and updated some graphics card drivers to solve the same problem.

thx