Empty Sent Items folder - Computer Support Forums

**mtav** · 15-11-2009, 06:27 PM

I use Windows Mail in Windows Vista and had a large number of message in its Sent Items folder. But today I lost them all, the folder is now empty, and outgoing messages (which DO reach the recipient) are no longer saved in Sent Items.

My broadband provider is BT, so messages from Windows Mail go via bt.yahoo.com where outgoing messages were stored in the Sent folder. But that, too, is now empty although I have checked that the option "When sending a message, save a copy in the Sent folder" is still selected.

Can anyone tell me (a) how I can get outgoing messages to be saved once again in the Sent Items and Sent folders, and (b) if possible, how I can recover my lost messages?

**RandyL** · 16-11-2009, 07:23 AM

Hi mtav. I can't help you with your yahoo mail but the Save a copy of the sent messages in the 'Sent Items' folder in Windows Mail can be found in Tools>Options>Send.

**mtav** · 17-11-2009, 11:50 AM

The option in Windows Mail to save sent items in the Sent Items folder is already selected, but it still doesn't happen. What is more I am now starting to lose incomng messages. One that came in this morning and I had read has now disappeared, and all messages received from one of my friends over the last two months have also gone. Sounds like a virus. I use Bullguard Antivirus and it is fully enabled and up-to-date.

(a) How can I get Mail working again? and (b) Is there any way to recover what seems to have been lost?

**RandyL** · 17-11-2009, 11:54 AM

Considering a few things you mentioned I think now is a good time to post in the malware removal section and then check with your ISP for possible issues. What is your ISP?

**mtav** · 17-11-2009, 03:27 PM

ISP is BT Broadband.

Will post in Malware Infection Removal as you suggest.

Thanks.

**mtav** · 17-11-2009, 09:57 PM

I think I was wrong about my outgoing messages going via bt.yahoo.com and also wrong to say they used to be stored in the Sent folder there.

**RandyL** · 17-11-2009, 10:51 PM

OK Now I'm confused as to exactly what the issue is.

**mtav** · 20-11-2009, 11:48 AM

I hope you have seen my response to this, RandyL, in Malware Infection Removal / Disappearing messages (18 Nov, 11:21)

**RandyL** · 20-11-2009, 11:16 PM

So far your malware thread looks ok. I'm a bit at a loss here.

You could try removing the account then adding it back. I know that in OE that sometimes solved glitches.

Or you could try a different account and see what happens.

Or uncheck to save. Close Windows Mail. Reboot. Recheck to save.

As a side note some third party applications can delete them when running cleanup.

15-11-2009, 06:27 PM	#1 (permalink)
mtav Status: Free PC Help Contributor Join Date: Feb 2009 Posts: 70 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	Empty Sent Items folder I use Windows Mail in Windows Vista and had a large number of message in its Sent Items folder. But today I lost them all, the folder is now empty, and outgoing messages (which DO reach the recipient) are no longer saved in Sent Items. My broadband provider is BT, so messages from Windows Mail go via bt.yahoo.com where outgoing messages were stored in the Sent folder. But that, too, is now empty although I have checked that the option "When sending a message, save a copy in the Sent folder" is still selected. Can anyone tell me (a) how I can get outgoing messages to be saved once again in the Sent Items and Sent folders, and (b) if possible, how I can recover my lost messages?

16-11-2009, 07:23 AM	#2 (permalink)
RandyL Status: Administrator Join Date: Jan 2006 Location: USA, Nebraska Posts: 3,183 Operating System: Vista-Home Premium SP2-Windows 7 PC Experience: Very Experienced	Hi mtav. I can't help you with your yahoo mail but the Save a copy of the sent messages in the 'Sent Items' folder in Windows Mail can be found in Tools>Options>Send. __________________ We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here

17-11-2009, 11:54 AM	#4 (permalink)
RandyL Status: Administrator Join Date: Jan 2006 Location: USA, Nebraska Posts: 3,183 Operating System: Vista-Home Premium SP2-Windows 7 PC Experience: Very Experienced	Considering a few things you mentioned I think now is a good time to post in the malware removal section and then check with your ISP for possible issues. What is your ISP? __________________ We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here

17-11-2009, 10:51 PM	#7 (permalink)
RandyL Status: Administrator Join Date: Jan 2006 Location: USA, Nebraska Posts: 3,183 Operating System: Vista-Home Premium SP2-Windows 7 PC Experience: Very Experienced	OK Now I'm confused as to exactly what the issue is. __________________ We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here

20-11-2009, 11:16 PM	#9 (permalink)
RandyL Status: Administrator Join Date: Jan 2006 Location: USA, Nebraska Posts: 3,183 Operating System: Vista-Home Premium SP2-Windows 7 PC Experience: Very Experienced	So far your malware thread looks ok. I'm a bit at a loss here. You could try removing the account then adding it back. I know that in OE that sometimes solved glitches. Or you could try a different account and see what happens. Or uncheck to save. Close Windows Mail. Reboot. Recheck to save. As a side note some third party applications can delete them when running cleanup. __________________ We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here

17-11-2009, 11:50 AM	#3 (permalink)
mtav Status: Free PC Help Contributor Join Date: Feb 2009 Posts: 70 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	The option in Windows Mail to save sent items in the Sent Items folder is already selected, but it still doesn't happen. What is more I am now starting to lose incomng messages. One that came in this morning and I had read has now disappeared, and all messages received from one of my friends over the last two months have also gone. Sounds like a virus. I use Bullguard Antivirus and it is fully enabled and up-to-date. (a) How can I get Mail working again? and (b) Is there any way to recover what seems to have been lost?

17-11-2009, 03:27 PM	#5 (permalink)
mtav Status: Free PC Help Contributor Join Date: Feb 2009 Posts: 70 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	ISP is BT Broadband. Will post in Malware Infection Removal as you suggest. Thanks.

17-11-2009, 09:57 PM	#6 (permalink)
mtav Status: Free PC Help Contributor Join Date: Feb 2009 Posts: 70 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	I think I was wrong about my outgoing messages going via bt.yahoo.com and also wrong to say they used to be stored in the Sent folder there.

20-11-2009, 11:48 AM	#8 (permalink)
mtav Status: Free PC Help Contributor Join Date: Feb 2009 Posts: 70 Operating System: Windows Vista - Home Premium PC Experience: Some Experience	I hope you have seen my response to this, RandyL, in Malware Infection Removal / Disappearing messages (18 Nov, 11:21)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search