[Steadicam]

Hi Everyone

First, sorry about my English

I downloaded a windows vista update and after this my HL-DT-ST DVDRAM GSA-T20N ATA Device doesn't work anymore and the Icon is also gone
I have a Acer Laptop "Travel Mate 7720G" with Vista.


Also one another problem.
I use Firefox and i can´t download any Plugin´s . . . why ? ? ?



I´m really not a computer expert and if someone can help me . . . please explain it me easy understandably



Thanks´very much for any help and have a nice day guys


Cheers Ingo

[Plastic Nev]

Hi and welcome to Free PC Help Ingo.
First I recommend a system restore to take your computer back to before the update. see if that cures the problem first. If not we can take it from there. System restore is found by- Click "Start", all programs, accessories, system tools, system restore. look for a restore point dated before the update was installed.
Let us know how you get on.

[Steadicam]

Originally Posted by Plastic Nev

Hi and welcome to Free PC Help Ingo.
First I recommend a system restore to take your computer back to before the update. see if that cures the problem first. If not we can take it from there. System restore is found by- Click "Start", all programs, accessories, system tools, system restore. look for a restore point dated before the update was installed.
Let us know how you get on.

Hi again and thanks for your answer.

I already done a system restore but doesn't work

[Wolfeymole]

Can you tell us why it doesn't or what error messages you get Steadycam please.

[Steadicam]

♦I´m sorry I don´t have any arrow message . . .

[Tootech]

Can you have a look in Device Manager and let us know if your DVD drive is listed with a yellow question mark or exclamation mark against it, and if there are any error messages against it.

Have a look here for instructions on how to get to Device Manager

Open Device Manager - Windows Vista Help

This is a Device Manager screenshot, on your machine it will probably be a DVD drive, with an error message next to it.

code39.JPG

I would uninstall Firefox and reinstall it to attempt to repair any problems.

Let us know how you get on.

[Steadicam]

Originally Posted by Tootech

Can you have a look in Device Manager and let us know if your DVD drive is listed with a yellow question mark or exclamation mark against it, and if there are any error messages against it.

Have a look here for instructions on how to get to Device Manager

Open Device Manager - Windows Vista Help

This is a Device Manager screenshot, on your machine it will probably be a DVD drive, with an error message next to it.

Attachment 246

I would uninstall Firefox and reinstall it to attempt to repair any problems.

Let us know how you get on.

♦Hi again

Yes there is a yellow question mark.
It shows me this:

Windows cannot load the controller of device for this hardware. It is possible that the controller is damaged or is not. (Code 39)

Click in " Looking for solutions " to send information about this device to Microsoft and to consult if there is some available solution.

How can I do this???

I´ll uninstall Firefox and reinstall but the problem is still the same . . . strange ? ? ?

[Wolfeymole]

For those of you who feel uncomfortable editing the registry manually, download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

Fix CD Drive.zip

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

[Steadicam]

Originally Posted by Wolfeymole

For those of you who feel uncomfortable editing the registry manually, download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

Fix CD Drive.zip

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

Hi again

Thanks´ very much. You guys are very helpful my DVD works perfect now.

I asked on 2 another Forum and nobody could help me.

Now is only still the problem with the Plugin download?

Thanks´ again

Cheers Steadicam

[Wolfeymole]

Uninstall Firefox completely then reinstall it via this link.

Mozilla | Firefox web browser & Thunderbird email client

[Steadicam]

Originally Posted by Wolfeymole

Uninstall Firefox completely then reinstall it via this link.

Mozilla | Firefox web browser & Thunderbird email client

I´m sorry it´s strange. I done it but still the same problem ???

[Wolfeymole]

What plugins are you trying to obtain Steady?

[Steadicam]

Originally Posted by Wolfeymole

What plugins are you trying to obtain Steady?

Adobe Flash Player.

And it doesn´t work also when I try to download him manual.

[Wolfeymole]

Did you get the download from here?

Adobe - Adobe Flash Player

[Steadicam]

Originally Posted by Wolfeymole

Did you get the download from here?

Adobe - Adobe Flash Player

Yes I did et again and Thanks´ now it works.


Thank you very much indeed for your help and your time.

Have a nice day . . .

Cheers Ingo
Steadicam Operator Service

[Wolfeymole]

Go into Control Panel then Programs and Features and remove all instance of Adobe Flash then reboot.

Go back to that link I gave you and try again.

[Steadicam]

Originally Posted by Wolfeymole

Go into Control Panel then Programs and Features and remove all instance of Adobe Flash then reboot.

Go back to that link I gave you and try again.

It works thanks´ again indeed.

You was very helpful . . .

Good luck for everything.

Cheers Ingo

[Wolfeymole]

I'm glad that we have managed to get you back up and running Ingo.

[Anjomo]

Hi guys,

Ive got a very similar problem wit my CD-Drive, so I was searching for solutions on google and found this thread.

Ive got the same CD/DVD drive and in the device manager it's got a little yellow exclamation mark on it. in the description it says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

When i put a cd or dvd in it starts spnning and you can hear the drive working but then it just stops. the drive also doesnt show up in "Computer".

I really hope you can help me, cos i Have absolutely no clue what to do!

Thanks!
xxx

[BeeCeeBee]

Hello Anjomo and Welocme

Since this is your first post I am going to suggest that you start a new thread and give all the details of your problem that you can think of.

This is the 20th post on a thread that has already been solved. The fact that your problem is similar is really not a reason to continue here.

I think you will find that you will receive better and faster results if you do as I say.

Thanks!