[rag268]

Hi. Not sure if I have same problem as another post but my CD and DVD drives dont work. When checking with device manager I get message
Windows cannot start hardware device.Its config info in the registry is incomplete or damaged CODE 19.
Should I try the fix suggested to the registry?

[Dalo Harkin]

Hi,

Have a look here You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

and this one is for using the registry editor
http://support.microsoft.com/default...b;EN-US;256986

[rag268]

I'm on my way to try these. Thanks.

[rag268]

Hi
Like a fool I forgot to mention I have Vista Business loaded. Sorry

[Wolfeymole]

Try this:

1. Start Registry Editor (Regedt32.exe).

2. Locate the UpperFilters value under the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete , and then click OK .

4. Locate the LowerFilters value under the same key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete , and then click OK .

6. Quit Registry Editor. NOTE : After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. : After you remove the Restart your computer.

[rag268]

Hi
I plucked up the courage to go into the Registry as suggested. And yes it worked.
Problem fixed and both DVD drives are now recognised and working correctly.
Thanks a milloion.
This is my first time here and I'm inpressed by the help given.
Thanks again
RAG268

[Goku]

Glad you got it resolved Rag. Feel free to ask any more questions or doubts you may have.

For those of you who feel uncomfortable editing the registry manually, download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

Hope that helps.

-- Goku

[RandyL]

Goku that's great. You attached the reg fix file to delete those two filters from the registry. This will surely come in handy.

[Goku]

Originally Posted by RandyL

Goku that's great. You attached the reg fix file to delete those two filters from the registry. This will surely come in handy.

Thanks Randy. I do hope that other people might benefit from the fix too.

-- Goku