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**Tootech** · 10-01-2009, 03:23 PM

What's the model of the router - I'll see if I can dig out the stats page.

You are showing a download of about 3.3MB/s - that's pretty good, and a ping of 25ms - again that aint bad either.

The BT info saying 4MB/s or more is a bit misleading - as is your ISP's description of the 8MB/s service - it is up to 8MB.

Often you will only get the full speed when you live next door to the exchange. Also, it does depend on internet traffic - Saturday wil be busy and slower, Sunday 3 am will be much faster!

Going back to your original problem, have you talked to your ISP and checked your router settings? There is a setting is alot of routers called the MTU and some ISP's have specific settings - it's worth a phone call.

I'm not sure your internet speed is the issue as you do have plenty in reserve.

10-01-2009, 03:23 PM	#7 (permalink)
Tootech Status: Free PC Help Tech Member Join Date: Oct 2008 Location: Elsham, Lincolnshire Posts: 1,652 Operating System: Win 7, Snow Leopard, Ubuntu PC Experience: Tinker, tinker, learn.......	What's the model of the router - I'll see if I can dig out the stats page. You are showing a download of about 3.3MB/s - that's pretty good, and a ping of 25ms - again that aint bad either. The BT info saying 4MB/s or more is a bit misleading - as is your ISP's description of the 8MB/s service - it is up to 8MB. Often you will only get the full speed when you live next door to the exchange. Also, it does depend on internet traffic - Saturday wil be busy and slower, Sunday 3 am will be much faster! Going back to your original problem, have you talked to your ISP and checked your router settings? There is a setting is alot of routers called the MTU and some ISP's have specific settings - it's worth a phone call. I'm not sure your internet speed is the issue as you do have plenty in reserve. __________________ If Free PC Help has helped you then please consider a donation. Click here Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.