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View Full Version : Adobe flashplayer 10 will NOT install



caskin
08-06-2009, 09:08 AM
I am being constantly prompted by various programmers to download Adobe player active 10.
According to my control panel it is already installed although does not have any KB volume content attributed to it?

prior to reinstalling Flashplayer 10:
Adobe advise installing Adobe install exe,and then uninstall any version of flashplayer 10,but not even Adobe flashplayer uninstall will install.
The install programmer begins but freezes.
I have ensured that all other applications which may be using flashplayer are disabled.

Now do not know where to turn ,so some expert advice would be appreciated:confused:

RandyL
08-06-2009, 09:45 AM
Hi Caskin;

There is a wealth of informatiom on Flash Player Help and Support (http://www.adobe.com/support/flashplayer/).

It's hard to say what exaxctly your issue is but I notice they have an Alert at the moment that seems to pertain to your issue.

There are a lot of steps to take depending on what the issue is in your particular case so follow them carefully to the letter.

caskin
11-06-2009, 09:26 AM
Hi Caskin;

There is a wealth of information on Flash Player Help and Support (http://www.adobe.com/support/flashplayer/).

It's hard to say what exactly your issue is but I notice they have an Alert at the moment that seems to pertain to your issue.

There are a lot of steps to take depending on what the issue is in your particular case so follow them carefully to the letter.
Again thanks for reply.I have indeed attempted to carry out every action that Adobe suggests.
Thier main suggestion was to UNinstall all and any Flash player and to this extent provided a Flash player uninstall programme.
I downloaded the uninstall programme as advised but upon opening it to install ,it froze at 80%...there doesnt appear to be any advice as to this problem?

Wolfeymole
11-06-2009, 09:46 AM
Besides uninstalling it from Add/Remove Caskin have a look in Program Files for any remaining folders and then do a final search for any other remnants of Adobe and delete those too.

RandyL
11-06-2009, 09:59 AM
It is possible that a program is running that depends on flash. I've never tried this with the flash uninstaller but see if it will uninstall in safemode.

If it does reboot and go offline before running the installer.

Jelly Bean
11-06-2009, 10:41 AM
Try this to cleanup the system:

CCleaner - Home (http://www.ccleaner.com/)

caskin
14-06-2009, 10:03 AM
It is possible that a program is running that depends on flash. I've never tried this with the flash installer but see if it will install in safe mode.

If it does reboot and go offline before running the installer.

That was good thinking,but didn't work as system stated Windows installer not available in Safe mode??
Have deleted all references to adobe except for adobe acrobat?
Adobe support lock out all support questions regarding flash player even though I have a registered account with them??

Adobe unstaller programme did downloabut when run stalled at 80%

If we can crack this I would apprecaite it Thanks

RandyL
14-06-2009, 10:14 AM
That quote by me is wrong. If you look at my post I suggested to try running the uninstaller in safemode.

We have to get rid of flash in order to install flash. Only the uninstaller can do this easily.

Try running the uninstaller in safemode and hope for the best.

caskin
14-06-2009, 06:47 PM
That quote by me is wrong. If you look at my post I suggested to try running the uninstaller in safemode.

We have to get rid of flash in order to install flash. Only the uninstaller can do this easily.

Try running the uninstaller in safemode and hope for the best.


No that was fine,I did try both modes,Adobe uninstallerer install,plus removal at control panel,but neither worked.

The only message I received as as stated, "Win Installer will not work in safe mode."

So I assume that Windows installer would not install Adobe uninstaller in safe mode???

But i agree we need to get rid of all traces of present indicated Adobe active 10 on my pC.....it only appears iin control panel without any KB volume,it does not appear in any folders?

RandyL
15-06-2009, 06:00 AM
Download the following programs and save them.

Print these instructions as well as any documentation you may need.

Once the programs are downloaded I don't want you to connect to the internet until all the steps are finished.

1. Download SubInACL from Microsoft (http://kb2.adobe.com/cps/494/cpsid_49419.html) to fix permission issues that prevent the Flash Player installation.

2. Download the Adobe Flash Player uninstaller (http://kb2.adobe.com/cps/141/tn_14157.html).

3. Download (http://www.adobe.com/support/flashplayer/ts/documents/tn_19166/Install_Flash_Player_10_ActiveX.zip) and unzip Install_Flash_Player_10_ActiveX.zip. from this page (http://kb2.adobe.com/cps/191/tn_19166.html).

4. Check your Internet Explorer ActiveX settings. (http://kb2.adobe.com/cps/191/tn_19166.html)

5. Type msconfig in the Run box and click OK. In the Startup tab untick everything you don't need. Click Apply. Click OK. Reboot.

6. Delete all temporary internet files.

7. Make sure you don't have anything open and running by looking at the items in the system tray. This includes any windows, Instant messenger clients etc. Expand the system tray to be sure you don't miss any items.

8. Go to C:>Windows>Downloaded Program Files. Remove any Flashplayer ActiveX controls.

9. Temporarily disable your firewall and antivirus.

10. Disconnect from the internet and make sure you do not automatically connect at startup.

11. Run the uninstaller you downloaded in step 2 and reboot.

12. Run the installer you downloaded in step 3 and reboot.

caskin
15-06-2009, 09:26 AM
Im OK on all points bar no:5 how do I assess ALL the things I do not need???Or what should I leave in the start up menu?

RandyL
15-06-2009, 09:53 AM
As a rule in XP and Vista needed startup items are run from services instead of the startup tab. I'm trying to eliminate any possible items from running is all. So disable as much as you can without disabling anything you are not sure about.

As you know Flash can be problematic so I'm throwing the whole ball of wax at you. Various combinations of the above steps have always alllowed me to overcome Flash uninstall or reinstall problems on many comps.

Hopefully this will work.

caskin
15-06-2009, 04:39 PM
Hi Randy Have carried out all your points to the letter,no joy!!

The "SubinAClL installed without a hitch.....Downloads all went smoothly.
Active x settings set to prompt ...(incidentally can I re-alter them now as I am getting prompts all the time??)

Start up wheedled right down

temp files deleted.

all programmes shut down.

Could find no files at all relating to Flashplayer

Firewalls disabled

internet disconnected.

BIG PROBLEM: as before Adobe uninstaller at install froze at 80%???????

And that appears to be the crux of the matter getting uninstaller to install?

RandyL
16-06-2009, 10:29 AM
I'm at a loss here caskin. Hopefully someone else will have an idea.

In the mean time return your settings.

Tootech
16-06-2009, 12:15 PM
I'm grasping at straws here, but nothing else is working so lets give it a go.


BIG PROBLEM: as before Adobe uninstaller at install froze at 80%???????

Try that again, and after it freezes have a look in the Event Log under the Software column.

Thats Control Panel>Administrative Tools>Event Log

Are there any entries relating to the frozen uninstaller?

If there are, post them please.

Next, it's worth using Revo uninstaller to attempt removal of Flash Player.

Revo Uninstaller Freeware - Uninstall Software, Remove Programs, Solve uninstall problems (http://www.revouninstaller.com/)

Install it. Run it and go to the uninstaller, choose the Flash icon, then OK it, choose Advanced and follow it through.

Restart.

Did it remove Flash Player?

At this point I'd be tempted to use CCleaner to clean any remnants from the registry. Its not something I'd recommend for 'any old problem', this one demands a bit more tinkering.

Run CCleaner.

Click on Registry and Scan For Issues.

When its finished, click Fix Selected Issues. When it asks you if you want to back up the registry entries - click Yes, choose the location, and save the file. Don't skip that step.

When finished reboot.

If all of that goes to plan you should have system free of Flash Player.

Have another go at installing it now.

caskin
16-06-2009, 08:03 PM
Log attached.......carried out your instructions and fab it worked Flash player 10 gone!!!!!

Cannot thank you enough.....but having said that attempted reinstall of Flashplayer 10 will NOT install,it freezes at 25%????

Log Text:

Name Type Description Size
Application Log Application Error Records 512.0 KB
Security Log Security Audit Records 64.0 KB
System Log System Error Records 512.0 KB
Internet Explorer Log Custom Log Error Records --
Media Center Log Custom Log Error Records 64.0 KB
Microsoft Office Diagnostics Log Custom Log Error Records 64.0 KB
Microsoft Office Sessions Log Custom Log Error Records 640.0 KB

May I ask for more advice???

Tootech
16-06-2009, 09:07 PM
That IS good news.

When you ran a reinstall, was Internet Explorer closed?

Its best that way I think.

Again is there anything after the freeze in the Event Log Software section that may point to an error on install?

Disable your internet security software and try again.

BTW - what security products do you use?

Try a full Internet Explorer Reset, take note that passwords will be deleted.

Tools>Internet Options>Advanced>Reset

Then have another go.

I'm wondering if we should do a run of HiJackThis to check for old entries, but will wait for info from you.

caskin
17-06-2009, 09:10 AM
Carried out all instructions,install still froze log attached.

Shut down all programmes ,downloaded Zipfile for flashplayer from this page.

Closed down internet and all security devices (Zone Alarm security suite)

unzipped flashplayer files and attemptedinstall.

Three attempts install froze at same place each time??

Wolfeymole
17-06-2009, 09:25 AM
Caskin that text file is exactly the same as in Post 16.

Tootech
17-06-2009, 10:24 AM
Caskin, have a look at this picture - its the Event Viewer.

Have a look in yours, and click on Application - I've circled it in red. Then look in the column to the right where all if the entries are. Each line is an event on your computer. Some show as errors, they will have a red circle next to them and say Error.

When you attempt Flash install and it freezes, there may be an Error event written to the log - thats the information we would like to see.

If you can find it, double click to open it and there will be a few lines of test describing the error.

Post that text here please.

584

caskin
18-06-2009, 09:35 AM
Sorry guys....did not realise there was more to the log business!!

Went right through suggested install procedure,install froze as before.

Application log attached with error showing?(yellow error flag on PC application page?)

Thanks once again

caskin
18-06-2009, 05:01 PM
Sorry guys....did not realise there was more to the log business!!

Went right through suggested install procedure,install froze as before.

Application log attached with error showing?(yellow error flag on PC application page?)

Thanks once again

Further info as requested.....app error reads "Windows saved user Adminstrators registry while an application was still using the registry during log off.The memory used by the users reg has not been freed.The Reg will be uploaded when no longer in use"

Tootech
18-06-2009, 05:49 PM
Caskin, there are two main things we want you to do, if they don't work we think you would be better off doing a full backup and reinstall.

First run a full malware scan as described below.

You have to disable your antivirus to do it, on this occasion can you remove your Zonealarm suite to count it out of the problems. Once you have made sure your system is clean, install Avast or Avira until we have it sorted, then go back to Zonealarm.


Next, do you have an XP CD for your system?

If so, put it in the drive,next click Start, Run, cmd

In the box type sfc /scannow and press Enter

When complete reboot and then go to Windows Update and install all available updates.

Have another go with Flash Player.




Malware Removal
Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
Perform all the steps in the order listed to avoid any conflicts.
If unsure, please stop and voice your doubts.
You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
If you stick to the above guidelines, all should go smoothly.




================================================

STEP 1


Download ATF-Cleaner (http://www.atribune.org/ccount/click.php?id=1) by Atribune.
Save the file to your Desktop.
Double-click on the file to run the program.
On the Main tab, check the Select All button.
Next, click on the Firefox tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
Now, click on the Opera tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
Click on the Exit button to quit the program.

================================================




STEP 2


Please click here (http://www.besttechie.net/tools/mbam-setup.exe) to download Malwarebytes' Anti-Malware.
Save the file to your Desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, make sure a check mark is placed next to:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Click Finish.
The program will download and update itself if it finds the necessity to do so. Please allow this.
Once the program has loaded, select Perform full scan, then click Scan.





Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.
When the scan is complete, click OK, and then Show Results to view the results.
Make sure that every entry is selected, and click Remove Selected.
Restart your computer.


================================================


STEP 3








Please click here (http://downloads.superantispyware.com/downloads/SUPERAntiSpyware.exe) to download SUPERAntiSpyware (Free Version).
Save the file to your Desktop.
Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
Open SUPERAntiSpyware.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following fields checked:
Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left, make sure you check mark All the Fixed Drives.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
Make sure every entry has a check mark next to it and click Next.
A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.
Restart your computer.

================================================


STEP 4








Please visit the ESET Online Scanner (http://www.eset.com/onlinescan/index.php), using Internet Explorer to initiate the scan.





Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
Check mark the YES, I accept the Terms of Use box.
Click the Start button.
Click the Install button on the following screen.
Click Start. This will will initialize and update the scanner engine.
Check mark the box beside Remove found threats.
Click the Scan button. This will start the scan. Please be patient while it is in progress.
Restart your computer.




================================================


STEP 5








Click on Start > Programs > Accessories > System Tools and select System Restore.
Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
Next, click on Start > Run, type Cleanmgr and click on OK.
Click on the More Options tab.
Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.



Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong.

caskin
23-06-2009, 08:46 AM
Well guys I have tried evrything suggested but adobe flashplayer 10 refuses to install.
What beats me is why does Adobe produce software so difficult to instal??? as a quick scan of the net soon reveals that many users are having similar problems????Attempting to contactAdobe support is virtually impossible.

I do not appear to be missing out as all programmes are runing as before with all pages displayed.I really do not wish to do a full back and instal,as having done a few in the past its a very time consuming business and can be very fraught,so I think I will leave things as they are, Thanks for all your assistance and help,it has been greatly appreciated.

caskin
28-06-2009, 11:14 AM
Caskin, there are two main things we want you to do, if they don't work we think you would be better off doing a full backup and reinstall.

First run a full malware scan as described below.

You have to disable your antivirus to do it, on this occasion can you remove your Zonealarm suite to count it out of the problems. Once you have made sure your system is clean, install Avast or Avira until we have it sorted, then go back to Zonealarm.


Next, do you have an XP CD for your system?

If so, put it in the drive,next click Start, Run, cmd

In the box type sfc /scannow and press Enter

When complete reboot and then go to Windows Update and install all available updates.

Have another go with Flash Player.





Malware Removal
Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
Perform all the steps in the order listed to avoid any conflicts.
If unsure, please stop and voice your doubts.
You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
If you stick to the above guidelines, all should go smoothly.




================================================

STEP 1


Download ATF-Cleaner (http://www.atribune.org/ccount/click.php?id=1) by Atribune.
Save the file to your Desktop.
Double-click on the file to run the program.
On the Main tab, check the Select All button.
Next, click on the Firefox tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
Now, click on the Opera tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
Click on the Exit button to quit the program.

================================================



STEP 2


Please click here (http://www.besttechie.net/tools/mbam-setup.exe) to download Malwarebytes' Anti-Malware.
Save the file to your Desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, make sure a check mark is placed next to:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Click Finish.
The program will download and update itself if it finds the necessity to do so. Please allow this.
Once the program has loaded, select Perform full scan, then click Scan.





Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.
When the scan is complete, click OK, and then Show Results to view the results.
Make sure that every entry is selected, and click Remove Selected.
Restart your computer.


================================================




STEP 3








Please click here (http://downloads.superantispyware.com/downloads/SUPERAntiSpyware.exe) to download SUPERAntiSpyware (Free Version).
Save the file to your Desktop.
Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
Open SUPERAntiSpyware.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following fields checked:
Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left, make sure you check mark All the Fixed Drives.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
Make sure every entry has a check mark next to it and click Next.
A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.
Restart your computer.

================================================



STEP 4








Please visit the ESET Online Scanner (http://www.eset.com/onlinescan/index.php), using Internet Explorer to initiate the scan.






Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
Check mark the YES, I accept the Terms of Use box.
Click the Start button.
Click the Install button on the following screen.
Click Start. This will will initialize and update the scanner engine.
Check mark the box beside Remove found threats.
Click the Scan button. This will start the scan. Please be patient while it is in progress.
Restart your computer.


================================================



STEP 5








Click on Start > Programs > Accessories > System Tools and select System Restore.
Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
Next, click on Start > Run, type Cleanmgr and click on OK.
Click on the More Options tab.
Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.




Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong.







The answer seemed quite simple in the end,although a compromise.From curiosity alone I searched for and found Adobe flashplayer 9.....this downloaded and installed without a hitch.It appears to be coping with evry situation where Flash player is required....other members having similar problem may find this of help.....??

RandyL
28-06-2009, 11:47 AM
Well looking at your other threads it seems you have more then the requirements for version 10.

You got rid of version 10.
Version 9 is installed.

At least that's something.

I would say the only thing left to conclude is that some third party program has taken over and is preventing the upgrade.

It might be malware or just another program or maybe Norton. Norton can be overly aggressive.

At this point with what little we know about your software or what you previously might have had installed or still do it's impossible to say.

So leave well enough alone as you say or start from scratch is the best option.

caskin
29-06-2009, 08:45 AM
Well looking at your other threads it seems you have more then the requirements for version 10.

You got rid of version 10.
Version 9 is installed.

At least that's something.

I would say the only thing left to conclude is that some third party program has taken over and is preventing the upgrade.

It might be malware or just another program or maybe Norton. Norton can be overly aggressive.

At this point with what little we know about your software or what you previously might have had installed or still do it's impossible to say.

So leave well enough alone as you say or start from scratch is the best option.


Hi Randy Norton has never ben a favourite of mine far to evasive,so never used.
Malware regualrly checked.....
My only active firewall/anti virus etc is ZA it might be is Zone Alarm security suite,but having said that I have attempted to install with ZA removed?

But as you say leave whilst Im winning!!!!!Once again many thanks.